Description

The work schedule will be Tuesday-Saturday.

Core Responsibilities

Mentoring : Provides daily coaching and feedback to team members, who have passionate about customer engagement and education of services and products by encouraging trust, encouragement, motivation, and accountability.

Crafts mentoring plans in a feedback session.

Manages Change : Manages change and leads in communicating important business initiatives. Communicates messages to team in a positive manner that conveys connection to the business strategy, customers, and employees.

Employee Leadership : Promotes positive employee relations by encouraging a team environment of open communication, approachability, and fair and consistent treatment of all employees within a workforce dedicated to diversity.

Customer Advocates : Responds to customer concerns to understand issues and offer helpful solutions in driving customer happiness.

Organizational Excellence : Monitors performance levels and team member activities, coordinates all company policies; takes appropriate action as vital supporting an employee and customer-centric organization.

Recognition : Celebrates and reinforces employee successes through recognition and promotion.

Career Advisor : Encourages career development with each team member through the creation and management of individual development plans.

Group Champion : Facilitates routine huddles with the team passionate about improving the customer and employee experience, while also educating the team on new products and services.

Develops action plans a tool to assist with mentoring employees as needed.

Works cross functionally to ensure that sophisticated issues are resolved accurately and timely. Ensures accurate follow up with customer and others as needed.

Highly organized with the ability to effectively prioritization. Comfortable leading through ambiguity and strong critical thinking skills.

Flexibility : Schedule flexibility is critical as role may require nonstandard working hours.

Other duties and responsibilities as assigned.

Employees at all levels are encouraged to :

Understand our Operating Principles; make them the guidelines for how your job is done.

Lead the customer experience - think and act in ways that put our customers first and give them seamless digital options at every touchpoint.

Know your stuff! - Be hardworking learners, users and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.

We win as a team! - Make big things happen by working together and being open to new insights. Get results and growth.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles and helping us elevate opportunities to do better for our customers.

Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors, and our communities.

Disclaimer :

This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE / Veterans / Disabled / LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the on our careers site for more details.

Education

High School Diploma / GED (Required)

Certifications (if applicable)

Relative Work Experience

2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Last updated : 2024-05-09